Privacy Policy

Introduction

Travel Smart LLC, d/b/a House of Travel (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.myhouseoftravel.com, submit travel inquiries, request vacation planning services, subscribe to our newsletter, or provide information related to booking travel.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

When you voluntarily submit information through our website, we may collect:

  • Name
  • Email address
  • Phone number
  • Mailing address (when applicable)
  • City and state
  • Travel preferences
  • Desired destinations
  • Travel dates
  • Number of travelers
  • Vacation budget
  • Special requests
  • Payment information necessary to arrange travel reservations
  • Any additional information you provide through contact forms, booking inquiries, or vacation planning requests

Automatically Collected Information

When you visit our website, we may automatically collect information such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referral website
  • Date and time of your visit

This information helps us improve our website, analyze visitor behavior, and enhance your browsing experience.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and better understand how visitors interact with our website.

We may use analytics and marketing tools, including but not limited to:

  • Google Analytics
  • Pinterest Tag
  • Other analytics, advertising, and marketing technologies that help us measure website performance and improve our services

These tools may collect information regarding your browsing activity, device information, pages viewed, and interactions with our website.

Cookies help us:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Measure marketing performance
  • Deliver more relevant advertising
  • Improve our overall customer experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.

Consent to receive SMS communications is collected separately from cookie consent and is used only for the purposes described in this Privacy Policy.

How We Use Your Information

We use your information to:

  • Respond to travel inquiries
  • Prepare vacation quotes and itineraries
  • Plan and customize travel recommendations
  • Communicate regarding requested travel services
  • Send SMS (text) messages regarding your travel inquiries, reservations, itinerary updates, travel reminders, or other customer service-related communications when you have provided your consent.
  • Respond to customer support requests via SMS when requested by you.
  • Process travel reservations with travel suppliers
  • Send newsletters and travel inspiration (if you have subscribed)
  • Improve our website and customer experience
  • Analyze website traffic and visitor behavior
  • Detect and prevent fraudulent activity
  • Comply with legal obligations

Payment Information

Our website may allow you to submit payment information in connection with travel reservations.

Payment information collected through our website is used solely for the purpose of processing your travel arrangements with the applicable travel supplier. Payment information is processed securely by our team and is not stored on our website or its servers after it has been securely received and used to complete your travel booking.

We take commercially reasonable measures to safeguard this information during transmission and handling.

Email Marketing

We use Constant Contact to manage and distribute our email newsletters and marketing communications.

If you subscribe to our newsletter, you may receive:

  • Travel inspiration
  • Vacation deals
  • Special promotions
  • Destination highlights
  • Travel tips
  • Agency news and updates

You may unsubscribe at any time by clicking the “Unsubscribe” link included in any marketing email or by contacting us directly.

SMS Communications

By providing your mobile phone number through our website, travel inquiry forms, or directly to our agency, you consent to receive SMS (text) messages from Travel Smart LLC, d/b/a House of Travel regarding your travel inquiries, reservations, itinerary updates, appointment reminders, customer service, and other travel-related communications.

SMS messages are sent only as needed to assist with your travel arrangements. We do not use SMS for recurring marketing campaigns, promotional messages, or mass advertising.

Message frequency varies based on your travel planning and booking activity.

Message and data rates may apply according to your wireless carrier plan.

You may opt out of receiving SMS messages at any time by replying STOP or CANCEL to any message you receive from us.

If you need assistance, reply HELP or contact us directly at (225) 751-5600 or info@myhouseoftravel.com.

Your consent to receive SMS messages is not a condition of purchasing any travel products or services.

Sharing Your Information

We do not sell, rent, trade, or otherwise share your personal information with third parties for their own marketing purposes.

Information collected through our website, including mobile phone numbers and SMS consent, will never be sold or shared with third parties for marketing purposes under any circumstances.

We only disclose personal information when necessary to fulfill your requested travel arrangements with travel suppliers (such as airlines, hotels, resorts, cruise lines, tour operators, travel insurance providers, and transportation companies) or to trusted service providers that assist us in operating our business and are required to maintain the confidentiality and security of your information.

We may share your information only when necessary with trusted third parties, including:

  • Airlines
  • Hotels and resorts
  • Cruise lines
  • Tour operators
  • Travel insurance providers
  • Transportation companies
  • Vacation package providers
  • Payment processors, when necessary to complete your booking
  • Technology providers that help operate our website
  • Marketing and email service providers, including Constant Contact
  • Analytics providers, including Google Analytics
  • Advertising partners, including Pinterest

These third parties receive only the information necessary to perform their services on our behalf.

We may also disclose information when required by law or when necessary to protect our legal rights.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to third-party websites, including travel suppliers, tourism partners, hotels, airlines, cruise lines, and other travel-related businesses.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not directed to children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

Your Privacy Rights

Depending on your state or country of residence, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request information about how your personal information is used
  • Opt out of certain marketing communications, where applicable

To exercise any of these rights, please contact us using the information below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the updated version will be posted on this page with a revised Effective Date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact:

Travel Smart LLC, d/b/a House of Travel

Website: www.myhouseoftravel.com

2924 Brakley Drive, Suite A1

Baton Rouge, Louisiana 70816

Phone: (225) 751-5600

Email: info@myhouseoftravel.com